Yes. When you diagnosed your vehicle and brought your part in, we were accommodating (even when your appointment was missed, resulting in the owner Mr. Harrell taking care of the installation personally) and installed your part, you diagnosed, at your request. When your diagnosis and supplied part did not resolve the issue, then yes it will require a diagnostic fee for our technicians to accurately diagnose the problem. This is how we responsibly spend your money further on parts, to fix the issue. Sadly you find this as a negative, however we believe it to be a positive. We do not wish to see customer's spending money on parts or labor for unnecessary repairs.
- Harrell Automotive