On Monday my car broke down on the side of I-79. I called every automotive place I could find on Google trying to see if anyone would take a vehicle without an appointment. When I called Harrell Automotive I spoke to Angie, who said that given it was an emergency they'd take me. I got a tow truck to there and waited till closing. They told me my car was overheating, and they'd need more time to see why. So, on Tuesday I learned that the entire cooling system for my car needed replaced. My car doesn't have a gage to te you when it's over heating, so I couldn't tell that there was a problem until the check engine light came on while driving on the highway. Mt step dad wanted the full run down on what was wrong, which parts needed replaced and where the price for all of this was coming from. I called Angie again and asked for a run down of it so I could write it down, and she emailed it to me. She even suggested a few services that tend to help with the upfront cost by using a credit card. I had the money to pay out of pocket so they ordered the parts. By Wednesday, the car was ready. Angie really helped me through this. I quite literally was crying when I got the price, and she was very understanding. I am also super grateful for this place even taking me on such short notice and getting it ready in 3 days. I don't know what I would have done without them.
It is so great to hear this feedback! Thank you for sharing your experience. We agree, Angie is truly an asset and we all work very hard to make your experience positive and to help you out in any way we can!! We're here when you need us, and now more than ever we thank you so much for supporting local family business!
- Harrell Automotive