Incredibly honest, fair, kind, generous, helpful, efficient, and knowledgeable. We were in great hands. We were en route from western Iowa to New Hampshire, and our engine started falling out of our car (due to the previous mechanics not properly fastening the motor mount!!!). This resulted in a broken axle and 2 broken hoses. Paul and everybody at Harrell squeezed us into their busy schedules, hunted down the parts or repaired them and had us on the road again by the end of the day. Amazing. We were treated so well -- and that as out-of-towners who will likely only ever be 1-time customers. Beyond the actual work they did, they also created a pleasant atmosphere that was relaxing to wait in. We enjoyed our chats! Truly phenomenal customer service in every way. Whether you're wishing to only pass through town or you live in Erie, Harrell is the place to go for your automotive needs.