2
Harrell Automotive

Pricey

5
Harrell Automotive

5
Harrell Automotive

5
Harrell Automotive

5
Harrell Automotive

Showed up to an 8 am appointment and the doors were locked and the mechanic outside told me that _____ had overslept but he was on his way, I waited for about 45 min before he showed up. I expected some sort of discount on my oil change for the long wait since the guy slept in (it wasn't like he got into an accident or something like that) or at least a very sincere apology but I didn't get either. I got a small apology without any concern or consideration for my wasted time in my busy schedule (he laughed and smiled the whole time acting like it was no big deal that I waited 45 minutes because he slept in and also locked his keys inside the night before so someone else had to be called to get in). They are nice people and I went to them after I moved to Erie because they seemed to have the best reviews but after this (my second visit to them) I don't think they will be getting my business anymore. I expected much more from them. UPDATE! The owner contacted me immediately after hearing of my inconvenience and made the situation right. Very happy with his quick contact with me and the lengths he went to to make up for the situation. Very nice guy and very apologetic. Would recommend them to anyone.

5
Harrell Automotive

My car was having an idling issue but wasn't generating any fault codes and passed all tests when it was at the dealer. One of those frustrating issues to be sure because the car was not providing any help. Anyway, it was bugging me because I knew something was amiss, so I decided to give Harrell Automotive a try. This was my first experience with the folks there, and being one of those people who is very particular (understatement) about maintaining my car (2008 BMW 335xi) it is safe to say I was more than a bit nervous. But they both found and fixed the culprit along with performing a number of other preventative maintenance measures which I requested. The overall experience was very positive and the attention to detail on the actual work was excellent. In fact I'm going to schedule a couple of other items for them to do in the next couple of weeks. It's always good to have options, especially in a small market such as Erie, and now I have two excellent places to take my car for service.

5
Harrell Automotive

The perfect place for ANY car work done, also whatever you need such as tuning, etc. They got it fair deals, perfect shop for me.

5
Harrell Automotive

Quality work, good price & great people. Would recommend to anyone looking.

5
Harrell Automotive

Their mechanics are top notch to see what is really wrong with your car and when they suggest something about your car they really know what they're talking about. Friendly service and they give helpful recommendations.

5
Harrell Automotive

Excellent customer service! The whole staff is very helpful and I had a very pleasant experience.