4
Harrell Automotive

I purchased a good car at a decent price. There were a few things they failed to disclose and i can say that im certain the mechanic who gave it an inspection did not properly do so. This was most evident by a missing/broken turn signal light that was hanging inside the hood of the car rather then being mounted in its bracket. I chose 4 stars because it is a good running car, but given the amount of minor issues i feel the price should have been better. That said the staff there were amazingly helpful and i would not say im not upset with my purchase.

5
Harrell Automotive

THANK YOU!!!! My car broke down 18 miles east on I-90 on a cold wintry afternoon, which lead to an oil pump failure and ultimately loss of compression on a 2007 Passat diesel engine. Time was running out as I frantically searched for a local mechanic who knew how to work with diesel engines. I want to personally thank the team at Harrell Automotive, Paul, Joel and Jim for their hard work and professionalism. This was not an easy job as they had to replace the motor. Their workmanship was excellent, and it was done for a very good price. Even though I had bad luck in having to replace an engine, it all changed when Harrell Automotive took care of things for me. I HIGHLY RECOMMEND THIS SHOP, AND AGAIN, THANK YOU!!

Thank you so much for the recommendation!

- Harrell Automotive
5
Harrell Automotive

We broke down while on our first day of a 10 day vacation while traveling through Erie. Paul met us at a gas station. Got us to the shop. Diagnosed a busted radiator. Within 4 hours he found an after market radiator, double teamed the mechanics, and got us back on the road so we could make our reservations in Cleveland. We really appreciated the great service and effort.

Thanks for the positive feedback!

- Harrell Automotive
4
Harrell Automotive

Overall good experience with Harrell Automotive. They got my truck back on the road and running like it should in a relatively timely manner. Their communication was good and kept me up to date on the status of the diagnosis and repair. Only reason for leaving 4 stars is due to a scrape found on my tow hook and a scuff on the bumper after getting the truck back from it's repair - shows some slight negligence on their part. Nothing to make a huge fuss over but certainly worth mentioning.

5
Harrell Automotive

Harrell is one of my favorite shops in town. They have amazing customer service and actually care about and talk you through any issues or questions you have. They don't rack up the prices for people who seem naive like a lot of shops in the Erie area, and they' get the job done in a timely matter which is also hard to come by. Another great thing is their waiting is really clean which is pretty rare for a shop. Over all a great shop awesome prices and super nice and cool employees! Seriously, if you're a girl who's afraid of getting your prices racked up just because you don't know a lot about cars they aren't shysters about their prices, you don't have to be uncomfortable or hesitant about their quotes!

5
Harrell Automotive

We were recently out of town and our vehicle was stalling out. We took it to a repair shop and they indicated it was a fuel sensor. We had it replaced and left the area. The problem continued.. Upon returning home and I contacted Harrell Automotive. They had me drop the vehicle off and quickly diagnosed and replaced the fuel pump. The vehicle is running better than ever. We thank the staff and the technician for their hard work and dedication.

Thanks for the positive feedback!

- Harrell Automotive
5
Harrell Automotive

It's a struggle to find an automotive service shop that you can have complete faith in not only the repair, but trust in the knowledge and and service orientation of every member of the company. Harrell's has this in spades. After too many poor experiences with other independently owned shops and dealerships alike, I'll never have my vehicles serviced anywhere else. (To date, they've serviced my '12, '16, '17 Jeep Wranglers, '11 Hyandai Sonata, '10 Mazda 3, '04 SVT Cobra, '98 Ford Expedition, '08 Ford Edge, '05 GMC Envoy, and a few others. ZERO complaints!)

5
Harrell Automotive

I bought a great car and got fantastic service from everyone here, they made the whole process easy and were clear and upfront about everything.

1
Harrell Automotive

Damage and cracked my brand new valve cover, i spoke with them since there the only ones who have removed and installed my new valve covers and they refuse to take responsibility for the damages now i have to buy two new valve covers because they OVER TORQUED the cover and cracked it and wont own up to there mistakes. Terrible customer service

5
Harrell Automotive

Harrell is one of my favorite shops in town. They have amazing customer service and actually care about and talk you through any issues or questions you have. They don't rack up the prices for people who seem naive like a lot of shops in the Erie area, and they' get the job done in a timely matter which is also hard to come by. Another great thing is their waiting is really clean which is pretty rare for a shop. Over all a great shop awesome prices and super nice and cool employees! Seriously, if you're a girl who's afraid of getting your prices racked up just because you don't know a lot about cars they aren't shysters about their prices, you don't have to be uncomfortable or hesitant about their quotes!