I'm not from the area, but my truck wouldn't start as I was on my way out of town. I called Harrell early in the day and was told they could fit me in; unfortunately I wasn't able to get towed there for several more hours. Despite the fact that we barely made it before the shop was due to close, the mechanics chose to not only take a look, but to order a new starter and get it installed that evening! Every employee that I encountered was incredibly friendly, welcoming, and more than helpful. They also gave me a great price for more than quality service and knowledgable workmanship. If I lived in Erie, I would most definitely return in the future. I highly recommend this shop to anyone looking for reliable and pleasant mechanics!