Absolutely outstanding customer service! Extremely knowledgeable staff who took 15 minutes to give me thorough explanations and recommendations for a simple oil change. Exceptionally friendly and welcoming, with text and call reminders about upcoming appointments. I completely forgot about a scheduled appointment and they called me an hour after it was supposed to happen, far more concerned that I did not go off the road in the snowstorm than about me missing the appointment. Took our van their two weeks ago for a major brake job and they were again honest, knowledgeable, helpful, and exceedingly friendly. Their customer service remains exceptional. Highly recommended!
Thank you Trevor for taking the extra time to review your experience! With our own families we know first hand how much a friendly reminder can help out. Mike, Joel and BrandyMae truly do care keeping safety our #1 priority. From regularly scheduled maintenance like your oil change, filters, Differential Fluid or otherwise to brakes, tires or your annual safety inspection we are here at Harrell Automotive when you need us!
- Harrell Automotive