Updated 01/27/2021 4:32pm: It wasn't a threat... I just wanted you to contact me and communicate. And no, you still did not call me even now. I just don't want people to have to deal with the same issues that I did. (And YES, I absolutely feel that paying over $1600 for what I actually received was exorbitant. I never received even one call FROM you in over a month. In the first days of December 2020, I contacted Harrell Automotive on Peninsula Drive in Erie, PA concerning my 1970 Volkswagen Beetle. Although it wasn’t drivable at the time it was towed to them, and it had been sitting around unused for almost 8 months I knew that it was a solid vehicle and would make a great daily driver when repaired. I gave them a checklist that absolutely HAD to be addressed before I picked it up, because NY state has extremely specific restrictions for vehicles being inspected. Windshield Wipers and the horn were two things that were on that list. When I picked the vehicle up on January 12th, 2021 I certainly expected that everything on my list would have at least been checked and/or referenced if not repaired, but the wipers and the horn weren’t even noted on any report, nor was the front trunk deck-lid repaired (as had been mentioned in the checklist). In fact, it now looks like they pried the front of the deck-lid open with some type of tool that now will require me to repair the metal with body-work for repairs. Harrell had my car for over a month… it wasn’t as though they were being rushed or only had days. During that time, they never once actually contacted me about anything. Every communication between us was myself contacting them, even on times when they specifically stated that they would call me “that afternoon” or “the next day”. I have tried several times to discuss my unhappiness with their work, only to be told that they “didn’t appreciate threats”… how is it threatening to expect them to make things right and to try to work with them concerning it (and they STILL haven’t contacted me). I would suggest that anyone considering using Harrell Automotive as their repair place look elsewhere. I am not unreasonable, and I gave them many days to contact me and find a way to make me happy as a customer, but they have been unwilling to even call me back. This is a company to STAY AWAY from!
Mr. Meeder authorized his repairs, was called. Sadly we can't please every customer. The malicious nature of acting out towards a business in hopes to get money back should be against Google policy but is not. Good luck, stay well Mr. Meeder.
- Harrell Automotive