5
Harrell Automotive

Great service. Cleaned my floor mats. Cleaned my tires.new air freshener.

5
Harrell Automotive

Good communication in scheduling and quoting the price for the requested service work. Friendly staff answered all my questions, as well as the other customers that were there when I picked up my car.

5
Harrell Automotive

The repairs were not normal problems, they stuck to it and gave the extra effort to get it done. Great job!

1
Harrell Automotive

Took them over 3 hours to do an oil change, when they said it would be under an hour. Do not use this place

As the owner I take this type of a breakdown seriously. Our oil changes are quoted out at about 30 - 45 minutes and that is what we strive for. I will personally look into the breakdown as it should NEVER be 3 hours. I will pull your record for checkin and checkout, making sure to correct it moving forward. I personally reached out and left you a message Paul, and I would still welcome the opportunity to speak with you personally. It is disappointing that you feel so strongly as to not recommend us to others, again I would welcome the chance to have a conversation about why that is.

- Harrell Automotive
1
Harrell Automotive

This business will 100% take your money to do absolutely no work. It was mentioned below by at least one other negative comment and a similar incident happened with my vehicle recently. Why should I be charged for a simple diagnostic if I plan to have the work done there? Management offered no solution to this problem and they will NOT be hearing from me again. I got a better quote on the same job elsewhere anyways so they actually pushed me in the right direction with their unfair billing scam

5
Harrell Automotive

I would give the Harrell Automotive team 10 stars if I could. The service I received after breaking down while traveling through town was above and beyond my expectations. While relaxing in their beautiful waiting room I witnessed the friendly, professional, and speedy service every customer recieved.

Thank you so very much for taking the extra time to share your experience with us Shelley! Making each customer feel at home is important to us. It's great to know we exceeded your expectations! We're pleased you made it home safe and sound. Now more than ever we thank you for supporting local business!

- Harrell Automotive
5
Harrell Automotive

They did a great job on my 2001 truck, put timing tensioners in engine. Had little bit of noise on a cold start well now it’s gone, did an oil treatment also. I’m telling you it runs like a new truck lm very satisfied with the work I had done at Harrell automotive 👍

Thank you so much for the positive feedback David! We TRULY appreciate that you took the extra minute to share your experience. Now more than ever we thank you for supporting local community family business!

- Harrell Automotive
5
Harrell Automotive

Great service.fairly priced

5
Harrell Automotive

Thanks so much for the positive feedback Allen! We are really happy to hear that we exceeded your expectations! Now more than ever we appreciate you're supporting locally owned family businesses. We believe in Erie and you are a part of what makes our community so special.

- Harrell Automotive
5
Harrell Automotive

Thanks so much Jason for the two thumbs up! We appreciate the review.

- Harrell Automotive