So, I live in Missouri, but once a semester, I visit my girlfriend for a week who lives in Erie. I just had had my mustang's AC compressor replaced before i went up to Erie. The day before I was scheduled to come back home, 850+ miles from home, my compressor catches fire and melts my serpentine belt. Harrell's went above and beyond in a way that I've never seen from any mechanic to make sure that I was done right, fairly, and that I made it home on time. Everyone I talked to was super polite, on it, and ready to go. Mike even caught issues that my regular mechanic never even mentioned. Big issues, like my car wasn't holding oil and I was leaking power steering fluid. He did what was necessary to get me home safe, had it finished just in time, and even advised me on fair prices for the rest of it. The cherry on top, though, was that they popped in an air freshener and CLEANED AND VACUUMED MY CAR??? If I lived in the Erie area, they would be the ONLY ones touching my car. Honestly, I wish I could give this place a higher rating. I've never had anyone work on my car and feel so sure that it was done right and feel so taken care of. I'm at home laying in bed for the first time in a week, safe and sound, and it is soley thanks to Harrell's. Thank you guys so much.
It was our pleasure to help you get back on the road Shane! We take each job seriously from regular manufacturer recommended maintenance to the unexpected breakdown, and we strive not just to meet but to exceed expectations. Love the feedback that you made it home safe and sound, next time you're in Erie feel free to stop by even just for a snack and to say hello! Enjoy your summer and thank you once again.
- Harrell Automotive